Search in Questions
Questions Topics
Questions about tourist offers
Does the company guarantee a double bed during booking?
That can not be done. All we do is recommend that the reservation is a double room, and the order is provided for check-in and check-in time. We do not guarantee that the bed is at all double
What is the difference between a single room and a double room?
The single rooms are designed on the basis of two separate beds for two persons, while the double rooms are double beds for 2 persons.
Can I choose the type of bed I want or a room for smokers, non-smokers or connecting rooms?
All these applications are subject to availability and can not be guaranteed.
Can I add a breakfast to a third person in my room?
Yes, this is direct via the hotel and an extra charge. If you request an extra bed, the bed fee includes free breakfast for 3rd person.
Can I add an extra bed/cot in my room?
Most hotels allow children to stay in the room with parents with or without an extra bed, in case there is a third person can request the addition of extra bed at an extra charge, as breakfast will have an additional charge.
What kind of breakfast does the hotel offer?
You can not be aware of the breakfast provided, it is up to each hotel what is necessary to provide, but in general, the hotels with levels 5 and 4 stars, they offer international cuisine suitable for all nationalities and all categories
Where can I find the extra bed price?
Extra beds can be requested during the arrival of the hotel when needed, and from the hotel, you can know the bed feels as the extra bed charges varies from one hotel to another
I do not want breakfast, can I cancel breakfast for a discount of the price?
That can not be done. All our contracts with hotels inclusive of breakfast are compulsory.
Where can I see the room details?
Below the name of the room are the details of the room These details contain an explanation of all the contents of the room and its policy.
Do I need to pay in advance to confirm my reservation?
If a hotel or two hotels are required, full payment is required until the booking is confirmed, whereas if the request for more than two hotels requires payment of 20% of the cost as a down payment.
When can I pay for the reservation?
It is up to you, but be aware that the rooms are implemented whenever you delay the confirmation of the reservation, or perhaps the price increases, the hotels are changing prices from time to time according to the size of the requests do not ensure that the prices remain the same or keep the possibility of booking the required category, At a lower price
How do I make a reservation or request a reservation?
You can request booking by means of one of the following means, indicating the date of entry and departure in the Gregorian calendar, the number of people, and the number of rooms.
- Fast communication with customer service on one of the numbers by wattsp: 00601133000554 - 00601133209070
- Send a booking request via e-mail to info@shawatetravel.com
- Sending a room booking request by booking form shown below in front of the room
- Send a booking request via a form Contact us at: https://shawatetravel.com/en/contact-us
What are the means of payment?
If you have requested to book more than two hotels, the payment period is two times. The first stage is to confirm the reservation. This requires you to pay a deposit of 20% and the payment method is available at the following link: https://shawatetravel.com/en/page/payment-methods
And the rest of the amount is paid on the day you arrive the country to travel to meet you the representative of our company in the first hotel in which you receive the rest of the amount owed cash full and you are issued a voucher, and if you requested the reservation of a hotel or two will require payment of the full amount
Can I make a reservation using my credit card?
Presently, unfortunately, this feature is not available and we are working on introducing it into the payment features.
Can I complete the booking on our arrival day?
You can, but depending on the availability and price of the confirmation day, because most hotels are full on arrival or at different rates, but we can suggest others at the same level and at a close price.
Can I pay cash in the hotel for my booking?
This is not possible as long as the reservation is made for us at a cheaper rate based on a contract between us and the hotel, the price is different from the hotel direct price.
How do I get a receipt?
Delivery of the advance payment The bank transfer or bank transfer notice is considered as a formal receipt, or we can edit your receipt when receiving the advance payment and send it to you by e-mail or any other electronic means, either delivery of the remaining payment will be an official document to be released by the representative of our company at the interview.
How do I know if my prepayment is received?
Within 24 hours after the transfer of the advance payment, we will send you the confirmation of the reservation, indicating the receipt of the amount and the amount of the amount received and the balance owed to you.