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Questions about tourist offers
Are hotel prices inclusive of taxes and service charges?
Yeah. 99% of hotel prices including 6% government taxes, 10% service and company fees. There will be no other charges for the price offered. However, please check the note in the total cost of hotels. You can also check your 24-hour customer service staff by calling on one of these numbers (+ 601133000554 + 601133209070).
Note: Prices do not include the tourist tax imposed by the Ministry of Tourism of Malaysia on 1 September 2017, which is 10 ringgets per room per night in all cities of Malaysia, in addition to 3 Ringt in Langkawi Island and 4 Ring in Penang Island.
What are the taxes and services charges?
The tax rate is 6% of the price of each item or item that is paid as a sales tax to the government. This tax is imposed by the government on all sales. The service charge is the fees charged by the hotel as service charges such as cleaning, And other services.
Are the prices inclusive of the company's fees?
Yeah. All prices are inclusive of the company's fees and the company does not charge any other amounts if it does not add anything beyond the agreed.
Are the room rates offered per room or per person?
Please note that the prices shown are room rates and do not pertain to the number of individuals. However, please note that each room in all hotels is equipped for two persons only, meaning that the number of beds is double beds for two or two single beds for two persons. Extra bed value or breakfast value.
Does the hotel rate include airport transfers?
The hotel reservation rate does not include transfers to and from the airport, but we can add you service by a price difference.
Does the price change in case of delay by confirming the reservation?
Yeah. Most hotels change prices and offers from time to time, we do not guarantee that prices remain in case of delay confirmation of the reservation.
Are the hotels sent with the tourist offer considered certain?
No. The offer submitted is a preliminary proposal and not a confirmed reservation. We do not guarantee that the availability or prices will remain in the event of delay in payment of the advance payment, and if the proposed rooms or hotels come into effect after the transfer of the advance payment you are offered alternatives at the same level at a different price. Note that we can not in any case the detention of rooms in principle the hotel system is universal open reservation system for all without monopoly.
Can a shawate company propose accommodation in a particular hotel?
We suggest that you stay in certain hotels based on your choice of standard, location and location.
What are the times when the room is received and when to leave?
The policy of all the hotels in the world is that the reception time is from 02:00 - 03:00, departure at 12:00, but some hotels may have received you the room before this time if there are empty rooms and the hotel is cooperative, Departure The hotel may charge you an additional charge as a delay fine and in this case our company does not take responsibility for that.
You are late to leave the hotel from 12:00 PM Do the company bear the delay fees?
The company does not bear any penalty imposed by the hotel because of the delay in delivery of the room from the date specified globally, so please deliver the room at 12:00 noon.
The hotel deducts the amount of insurance because of the delay in handing over the room
In case of delay in delivery of the room by 12:00 noon, the hotel deducts the amount of the delay from the insurance, or charges you a fine and a duty to pay it in a mandatory manner.
Can I request early / late check-in?
This request is based on availability and possibility of the day of stay, and this is not free.
My flight is late and the hotel requests delivery of the room at 12:00
You must deliver the room at 12:00 pm according to the international hotel system. You can place the luggage in the hotel safe and spend the rest of the time enjoying the hotel's pursuits or going to the market or the mall until you arrive at the airport or you can ask the hotel to extend the departure time by The possibility that the extension will be in a financial amount determined by the hotel.
Does the room rate include breakfast?
All rooms include breakfast for 2 persons at 99%, however please check with the customer service staff if there is any non-breakfast room
Does breakfast include all in-room guests?
Breakfast includes 2 people per room only, and charges an extra fee for the rest of the guests.
I am late for breakfast Do you return the value of breakfast?
This can not be done, please note that breakfast time starts from 08:00 AM until 10:00 AM
Does breakfast include my children?
Most hotels include breakfast for only one child less than 12 years old, and there is an extra fee for the rest of the children
Is there an extra charge for children when staying in the room with their parents?
Most hotels do not mind sleeping in the parents' room with or without an extra bed. They do not add any extra expenses if no additional bed is requested. However, we can say that each hotel has its own policy. Some of them pay breakfast or have to request an extra bed.
How much can I add beds per room?
All hotels allow one extra bed per room according to the size of the room, and some small or honeymoon rooms do not allow the addition of an extra bed.
Does the room have a double bed or two separate beds?
All hotels offer twin or double rooms, and can choose the right type during your arrival.